In all my years of buying cars, I have never had an experience like I did recently at Klaben Motor Sales. Joe is one of the most professional, highly ethical car dealers I have ever had the pleasure to work with, and to top it off, I NEVER set foot in his dealership. My entire transaction was handled via email and telephone. I reside in Southern California and had been looking for a Ford Mustang GT for quite some time. I found one in great condition with low miles at Klaben Motor Sales so I contacted Joe. I had a car I was trading and wasn't sure if he would be interested in negotiating a long-distance trade, To my surprise, he was open to it and worked tirelessly to ensure I was comfortable with the entire process. He sent photos, walk-around videos and even arranged for transportation of both cars at a discounted rate. Joe went above and beyond the call of duty! He was very patient throughout the process and always answered my questions in a timely manner. He even agreed to have the windows tinted on the Mustang as part of the deal. I would highly recommend anyone (wherever you live) to contact Joe for your next used car. He will do whatever it takes to make your buying experience a good one. This is certainly not the norm, rather Joe Klaben is a cut above the rest! I would jump at the chance to work with him again in future.
Just as it should be!
By Ranger3bn on
November 02, 2014
It had been a year or so since I purchased a car from Joe and wanted to stop by and offer my thanks and opinion about the dealership. First I mu I say that I had been to over 10 dealerships and no one would or could help me. I spent a while day a one dealership trying to get a deal done and actually had another dealership sale the car I had already placed my money down on. The amount of time and energy not to mention all the ininquiries ( 50) that was placed on my report made things that much more difficult to get financing. Not for Joe! I made a call and he said within a 30min he would have no problem getting me the car I wanted. He actually sent the car to my house to pick me up and I was in and out of his dealership in no time once I arrived. Joe made the whole car buying experience a joy. Now that my credit is in the 700s I know I can get financing just about anywhere however, I will always give Joe the opportunity to win my business again with his world class service. The X Type 02 Jaguar is still riding great and I still get compliments!
Patience is definitely a virtue when buying a car
By New Chevy Equinox Owner on
December 27, 2013
My husband and I would like to thank Joe Klaben on helping us to purchase our vehicle given the circumstances we had to encounter. First, we live out of state in Missouri and located our dream car on cars.com. Not only did Mr. Klaben have patience with us, he was friendly and willing to put the car on hold for us until we were able to purchase it - about 2 weeks. He even met my husband at the airport when he traveled to pick it up! We LOVE this car and are very pleased with this dealership. We recommend you buy your next vehicle here -- regardless of where you live in the US.